Hopefully you will find you can now use the Adopt button to provision the devices. It worked for me but hopefully a controller upgrade would fix it for you. If your UniFi controller is hosted on the cloud (away from your home network) or on a different subnet, you may disable the Make controller discoverable on L2 network option. Adopting a UniFi Security Gateway (USG) into an existing network; Advanced adoption troubleshooting; How UniFi device adoption works. ~~~~ ~~~~ ~~~~ *If it fails to launch you may need to close instances of Java in the Task Manager.*. UniFi : Access point show disconnected immediately after adoption. There are a number of ways that this can be resolved (other than putting the Controller on the same subnet) as documented in UniFi – Device Adoption Methods for Remote UniFi Controllers . Bekijk en vergelijk Access points, zoals de Ubiquiti UniFi AC Mesh. mongod --dbpath=”C:\Users\%USERNAME%\Ubiquiti Unifi\data\db” Ik hoop dat jullie mij kunnen helpen met het volgende probleem. Members. My unifi Network keep disconnected for like 10 + times a day.It will reconnect back but awhile later it disconnected. I guess I’ll wait for a controller upgrade. Every attempt is rejected with the unhelpful message "Adoption failed". This is the most reliable way to adopt a device, but if you are looking for something easier you can try the Ubiquiti Device Discovery Tool method; If you run into any problems, check the troubleshooting guide; If your device is already adopted by another UniFi controller, you should do a site migration; There are also several other options for device adoption We are not done migrating UniFi controller completely yet. https://www.chiark.greenend.org.uk/~sgtatham/putty/latest.html, https://www.mongodb.com/try/download/community. 1. Still have a “disconnected” AP and a Beacon that indicates “failed adoption”. *This guide is written for a Windows environment but could be probably be adapted for Linux or Mac*, ----------------------------------------------------------------------------------------------------------------- ~~~~ Try again Goedemorgen, Ik ben nieuw op dit forum en de Unifi is voor mij ook redelijk nieuw. Beste leden, Afgelopen nacht is op mijn externe controller één van de APs van mijn vrienden onbereikbaar geraakt. Unifi Adoption Failed Problem, After logging in with SSH and typing help command on the screen that meets us a few parameters appear. As soon as it shows 'Adopting' or appears offline you want to run 'set-inform' on the SSH session again, which can force it to save and start provisioning in spite of minor issues. *This command should run without any problems and show you which port to connect with in the following step, otherwise you will need to troubleshoot any errors first.*. A customer was consolidating two offices into one. If you’re not sure, you can runnslookup unifi in a terminal to determine your controller’s IP. To recover from this, you will need either shell or physical access. Accessing the access points through SSH and running set-inform http://unifi:8080/inform fixed the problem, but only for a short while. After signing in, navigate to Settings > Controller. Alvast bedankt voor de reacties. Run ‘exit’ command once you have finished removing devices, then close the command prompt windows. I had to put the UniFi docker in host mode to get it to properly see and adopt the USG, switches and APs. Once done, open up your UniFi controller and head over to “Devices”. Error: Network error: Unexpected end of JSON input. With some devices, a firmware update is required before the device can be adopted. My Area address : Jalan Putra 2/26,Bandar Segamat Baru,Segamat,85000,Johor. To Fix Ubiquiti Stuck Updating problem we need manual upgrade UniFi firmware. set-inform http://controller-ip:8080/inform They subsequently displayed “Disconnected”, “Adopting”, or “Adoption Failed.” This guide is specifically for controller version 6.0.23, but should work with other controllers to fix the issue of UniFi devices disconnecting. Just experienced an issue with the Ubiquiti UniFi Controller being unable to adopt or reject one of their Wi-Fi APs because it was stuck in an adoption failure loop; caused by installing the UniFi Controller from a backup config on another machine, after rejecting one of the APs. After adopting, I set it back to Bridge mode and all was well for months. I have a smallish network. Common problems adopting UniFi devices to a remotely located UniFi controller ... Device stuck "Adopting" then "Disconnected" The UniFi adoption process is 3 steps: ... " Loop. **I recommend trying these steps first, if not already done**, 1- Press and hold the reset button for about 5 seconds or connect to the device using SSH with a client such as [Putty](https://www.chiark.greenend.org.uk/~sgtatham/putty/latest.html) and issuing the following commands once authenticated: Reset UniFi AP. This means that the device is available for discovery and adoption. Here are the steps that led to that issue and the solution. The reset button is usually located right next to the ethernet port of your UniFi hardware, and requires a needle-sized tool to press and hold until it lights up again. Alle forumtopics over de Ubiquiti UniFi AC Mesh vind je op Tweakers I ran into a weird issue trying to adopt several Ubiquiti UniFi AP Mesh Pro access points on a newly created site within the UniFi controller lately. I'm battling with a piece of UniFi hardware that refuses to be adopted by a controller. Save my name, email, and website in this browser for the next time I comment. To hard reset UniFi AP to factory default, connect UniFi an then press and hold the reset button for 10 seconds until LEDs stop glowing and release button. ~~~~ Manual upgrade Ubiquiti UniFi AP firmware After a few hours, the access points would revert to being in their disconnected state. Tried your procedure without success. APs Adopting then show disconnected then adopting again loop. ~~~~ on Fix UniFi Devices Disconnecting/Adoption Failed, Fix UniFi Devices Disconnecting/Adoption Failed, Setting up a secure IoT network using UniFi. Created Jan 3, 2010. De AP brandt nu wit (adopting mode) en in de controller blijft deze op disconnected staan. Detect network loops by following these steps: 1. The initial release of the UniFi 6.x controller was plagued with bugs that even brought entire networks down. Beacon is my newest device which was working well for about a month then last night it went sideways. Even if you are not having this issue, I would recommend applying this fix to prevent this from happening in the future, especially if you are remotely managing the network. I would recommend double-checking the IP address you entered since after you click apply, there’s no going back. You can detect network loops by running the tcpdump command on the affected UAP and/or UniFi Switches, and by viewing the output in Wireshark. Both were on the same UniFi controller. My devices have stayed connected to the controller for several days and are working great. I won’t go into detail too much about the actual placement of the Access Point, the Unifi Access Points come with a perfectly clear installation instruction on how to mount the Access Point. Your devices will repeatedly try to connect to a nonexistent controller. No … use ace This will factory reset the device so that it can be re-provisioned. This can be for a number of reasons such as reducing the security vulnerability footprint, customizing for specific customers or environments, or we just like to change it from the default VLAN. They subsequently displayed “Disconnected”, “Adopting”, or “Adoption Failed.” This guide is specifically for controller version 6.0.23, but should work with other controllers to fix the issue of UniFi devices disconnecting. 3- Open the UniFi Controller software and attempt to 'Adopt' the device in question. sudo syswrapper.sh restore-default However, one of my switches decided to disconnect a few days ago and nothing I did would allow it to be seen in the controller. 2- Once it has rebooted you want to connect to it using SSH again *(default credentials are: ubnt|ubnt)* then run the following command: After this step, hopefully all goes well. Each office had its own USG and its own range of IP addresses. -----------------------------------------------------------------------------------------------------------------. With the set-inform command we will use the manual adaptation process (here is detailed information on how to use the command) on which computer unifi controller is installed and IP information after taking note. db.device.remove({“mac”:”##.##.##.##.##.##”})” The problem, if you will, with this configuration is that when a UniFi device looks for the UniFi Controller is that is cannot find the Controller on a different subnet. Ssh to AP and then ran info, returned 'server reject'. Download the latest .zip version of [MongoDB](https://www.mongodb.com/try/download/community) then extract the **mongo.exe** file to a path such as 'C:\mongodb'. Run an elevated command prompt by running **CMD** while holding **CTRL + SHIFT**, then change to the directory in step 1 and set the UniFi MongoDB path by running the following command: It was basically just flashing white all the time and before it could start up it rebooted and started flashing again. Some users (myself included) like to avoid using the default management VLAN of 1. Post navigation ← How to Rebuild a RAID 1 Setup (WD My Book Duo) on macOS, the Right Way Connect to Exchange Online PowerShell → A UniFi device that is not managed by any controller will show a static white LED. Copy **mongod.exe** file from C:\Users\%USERNAME%\Ubiquiti UniFi\bin to the 'C:\mongodb' folder. In this case, the IP address of my UniFi controller is 10.0.0.5. AP showed up in the console but when I approved it, it got stuck in the 'Adopting' state. When I first set up my Ubiquiti gear. By Kaven Gagnon | August 25, 2019. r/UNIFI. This should display all the registered devices in the database so you can check if the AP/s you are having problems with are listed. Posted by 8 months ago. ~~~~ Open a second elevated command prompt, as per step 2, and run the following commands, line by line, using the port displayed in step 2: A network loop is a network configuration where there is more than one path between two computers or devices, which causes packets to be constantly repeated. Close. In order to remove any, run the following command for the desired MAC addresses: After the update this month all of my switches are stuck in an endless adoption/disconnected loop. Under Controller Settings, enter the IP address of your controller and make sure the Override inform host with controller hostname/IP box is checked. After you double check, you can click apply settings towards the bottom of the page. I’ll show you how to fix UniFi devices disconnecting. It seems that one bug which was present in other versions of the controller has resurfaced. I needed to move a switch to the new, consolidated site but wound up with a “Server Reject” adoption loop. ~~~~ ... More posts from the UNIFI community. And UniFi AP keeps rebooting. 0 Comment. hey, i had the same problem for the Unifi ap ac-lr, fixed it using the unifi app on android. Hallo zit met een uap-ac-m adopting/disconnect loop probleem. I hope this post was helpful, as it was an annoying issue seeing my access points sporadically disconnect from my controller. mongo --port 27017 This created a problem in the database which required using MongoDB commands to manually remove the offending device by its MAC address, or possibly restoring an older config backup. Upon upgrading, I noticed that two of my UniFi devices are disconnecting at seemingly random times. The radios on the access points would continue to function, and the issue was not present, at least for me, in previous releases of the UniFi controller. Online. ~~~~ Welcome to UNIFI. Devices which previously remained connected and were stable for over a year started entering a disconnected/adopting loop. 9.0k. Step 1 – Unpack and Connect. SSH Method. Hi, Installed it on my pfSense box, and added my first AP. Shucks. Ik heb de AP al laten herstarten. Re-adopting Devices. UniFi devices can have one of the three main statuses: db.list.devices() De setup: Heb een uap-ac-pro die werkt en die gemesht was met mijn uap-ac-m. Tijdens troubleshooting van 2ghz wifi speed problemen geraakte de uap-ac-m ineens gedisconnect. 48. You will now either see the UniFi AP/s with ‘Pending adoption’ status or you will need to connect to them manually to set the IP and port address of the Controller software using ‘set-inform’ via SSH, as per the intro above. *- Leave the SSH session open -*. Have controller 6.0.43 running. If I SSH into the device and reboot it will reconnect, but will disconnect after about an hour. 5. For most of us, this step should be pretty straight forward. ~~~~ This entry was posted in Blog and tagged UniFi on September 27, 2018 by Error-Prone. APs Adopting then show disconnected then adopting again loop. Continue browsing in r/UNIFI. Upon upgrading, I noticed that two of my UniFi devices are disconnecting at seemingly random times. Connected trough the home assistant controller, i went into more -> remote adoption -> the same AP that could not finish adopting, adopt, blue light on the AP -> 1 minute later -> adopted Find results that contain... Any of my search term words; All of my search term words of my search term words The Problem While changing some settings on th AP I managed to get the it to get stuck in a boot loop. With the Unifi Setup Wizard, it is done in a couple of minutes. My UniFi network became unstable a few days after updating to this container (this was likely coincidental and not related specifically to the container). Run the UniFi Controller software. Archived. Just experienced an issue with the Ubiquiti UniFi Controller being unable to adopt or reject one of their Wi-Fi APs because it was stuck in an adoption failure loop; caused by installing the UniFi Controller from a backup config on another machine, after rejecting one of the APs. Unifi Security Gateway ( USG ) into an existing network ; Advanced adoption troubleshooting ; UniFi... Need either shell or physical access disconnected ” AP and then ran info, returned Reject... Unifi Setup Wizard, it is done in a terminal to determine your controller and head to! If it fails to launch you may need to close instances of in! Security Gateway ( USG ) into an existing network ; Advanced adoption troubleshooting ; How UniFi device is. * file from C: \Users\ % USERNAME % \Ubiquiti UniFi\bin to '... 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